THE ELSA Whippet Trench Raincoat

BELOW YOU WILL FIND FULFILMENT TIMES FOR OUR GARMENTS & ACCESSORIES 

Adult Raincoats - 2 Weeks

Puppy Raincoats - 2 Weeks

Jumpers - 2-3 Weeks

Collars & leads - 2-3 Weeks

Snoods - 2-3 Weeks

Gilets - 2-3 Weeks

Updated - 26/11/2024

We've built a special relationship with our lovely team of local seamstresses to bring you the very best of Sighthound fashion, practicality & overall experience.

Our products are individually handmade to order in the UK, preventing over-production or waste of materials. 

Today, we have 5 Amazing full & part time seamstresses, all working from home, locally to ourselves in Lancashire. They adore what we do and love sharing their amazing sewing experience & skills through our designs. 

Going into our busy season. Our biggest challenge is competing with the industry standard quick delivery times. Next day delivery.... 2-3 working days..... We understand more than ever the excitement, after placing your order & wanting to receive your new goods within these familiar time frames. It's something we would love to be able to offer. The quality reputation Speedray has gained through how we make our products locally, may mean you are waiting a little longer than usual for your online purchase but we promise, its worth the wait! Here's just some of the feedback on the topic. 

UK Delivery Options

- Royal Mail Tracked 48 - FREE on all orders over £80

Tracking to delivery point and aims to deliver in two to three working days.

• Tracked to delivery point.
• SMS or email notifications to recipients.
• Change your delivery options before delivery is attempted.
• Flexible delivery options available - including Safe-place and Delivery to a preferred neighbour.

- Royal Mail Tracked 24  

Tracking to delivery point and next working day delivery aim.

Europe & Worldwide Delivery   

- International Tracked 

• Europe delivery aim: 3-5 working days - Standard rate of £14 - Free on orders over £120
• Worldwide delivery aim: 5-7 working days - Standard rate of £20 - Free on orders over £160
• Fully tracked to the delivery point
• Online delivery confirmation

Important Information

Please note, most international items do not get tracked anymore in Royal Mails system due to COVID-19. The parcel will fall into your local postal operator's system when the items have left Heathrow worldwide distribution centre and reached your country. In most cases your local postal service will provide continued tracking. This will be linked through the tracking number you are given from us. If there is a delay, it may be that your order is held up in customs. 

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Following Brexit, unfortunately, If you are choosing to order from us overseas, you may be subject to pay VAT and import duties on the goods ordered. Sadly we cannot guarantee you won't be. This is imposed once your goods reach the specified destination.

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If this is the case, for your order to be released and delivered to your chosen shipping address, within Europe, this could require an additional charge. Please account for any additional charges before placing your order.

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Customs policies vary depending on your location.

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We have no control over these charges and cannot predict what they may be.

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There are multiple options available to find this information. If you are unsure, please contact your local customs office about any aspect of cross boarder shipping or further information you wish to know.

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Speedray Design Wear cannot be held responsible for any cost, delays or issues that occur from shipping outside of the UK.

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We have so much love and support outside of the UK. We hope this changes soon! To help the best we can. We do offer Free shipping over £120 within Europe and there are discounts codes available to use. Orla10 will give you 10% off if you don't have one. To help mitigate your risk, we recommend keeping your order below £130. If you would love to get more items, consider splitting your order to match our different handmade fulfilment times. Again, this is only a suggestion. 

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Thank you so much. Please note - any orders returned to ourselves due to not being claimed from customs will not qualify for a refund on the delivery cost. You will only be refunded for the goods, once we've received them, safely back. 

Shipping outside of Europe will continue as normal.  

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Changes To Your Delivery Address   

If there are any changes to a shipping address, please contact us as soon as possible through info@speedraydesignwear.com. If the order has not yet been shipped we will be able to accommodate any changes.