Frequently Ask Questions
Below you will find all our most frequently asked questions at Speedray.
The only difference between all three coats is the colour. We have split the colours into 3 different collections. Lights, Blues & Darks
The Roxy, Blue & Theo have a slightly textured surface with a softer feel available in multiple colours. The Tegan has a smooth texture with a slightly stronger feel and is available only in the olive. All these coats perform superbly and offer water resistant protection. They can also be washed at 30 degrees non-bio
Yes. Our general placement for the harness hole is 3 inches down from the base of the neck. If your harness placement is different to where the lead attaches, simply provide us with your measurements from the base of the neck, to the harness ring. Add this measurement to your notes before proceeding to checkout and we will accommodate your request.
Our coats are designed to be worn with or without a jumper all year round.
There is a puppy section on our website just for this. Puppies are more vulnerable to temperature change than adults and their first few months are so important to building their confidence, therefore keeping them protected in additional layers of clothing can be very beneficial.
For more use, as they go through their growing stages, we would recommend getting the next size up. Please refer to our puppy size chart or contact us for help at firstname.lastname@example.org when choosing a size.
Yes, we deliver worldwide with a flat rate delivery cost of £14 or FREE when your total cart amount is £100 or more, including any discounts added, sent fully tracked with Royal Mail.
We adore seeing all your pictures in your new Speedray design wear. Keep posting on Instagram tagging us in your photos. We will contact you to ask if it would be okay to feature your Sighthound on our page. On special occasions we will reward gift vouchers.
Our design wear is specially designed and tailored towards Sighthounds, with the exception of our Martingale collar range, which can be worn by other breeds. If our clothing is something you would love to own. Please get in contact with us at email@example.com and we can see if your request is possible.
Questions about sizes
Sighthounds come in all shapes and sizes and each have their own characteristics. You may find yourself in between two sizes.
Of course we can. Please provide your measurements from points A, B, C & D on our size chart diagram. You can contact us either by email at firstname.lastname@example.org or by direct messaging on Instagram @speedraydesignwear. Either way is fine. We will be here to help you choose if needed.
This can occasionally happen and is absolutely fine. Please contact us via email at email@example.com with photos, so we can advise on a more suitable size for your Sighthound and organise a replacement. We will kindly ask you to return the one you have received, using the returns label, including details with your name and address.
How long does my order take to arrive?
Our jumpers, coats, collars and snoods are made to order, handmade by our amazing small team of professional seamstresses. Our lead time ensures you receive a product you adore from the first moment it's opened, at the highest quality, for many uses and joyful adventures. Once your order is fulfilled, It will be sent with Royal mail on the service you select at the checkout, providing you with a reference number, aiming to deliver the next working day including Saturdays within the UK. Please see 'If you you're ordering from outside the UK' for our international friends.
Speedray Coats will be sent via Royal Mail within 20 working days of your order being placed, excluding Saturday and Sunday. Please allow this additional time, with the process of making a coat taking a little longer, to complete your order. Where possible, we will do our best to have your items sent out sooner.
Speedray Jumpers will be sent via Royal Mail within 20 working days of your order being placed, excluding Saturday and Sunday.
Speedray Martingale Collars will be sent via Royal Mail within 20 working days of your order being placed, excluding Saturday and Sunday.
Speedray Snoods will be sent via Royal Mail within 20 working days of your order being placed, excluding Saturday and Sunday.
All the above lead times apply. Once your order is fulfilled, you will be provided with a Royal Mail tracking number. Europe delivery aim is 3-5 working days & worldwide delivery aim is 5-7 working days. Please keep in mind, many COVID-19 restrictions are still in place and may slightly delay delivery times depending on your location.